Terms and Conditions
The relationship between Sav! The World Productions SARL’s online Oban Star-Racers eshop, referred to below under the name ‘E-shop’, and its Customers, is subject to these Terms and Conditions, which the Customer agrees to accept without reservation. Confirmation of any order made by the Customer constitutes acceptance of these Terms and Conditions.
Article 1 – Identification
Company name: SAV! THE WORLD PRODUCTIONS SARL
Registered office: 30, rue Gutenberg, 75015 PARIS, FRANCE
Tel: +33 (0)1 42 30 72 27
Article 2 – Orders
The essential characteristics of each item are described on the relevant pages of the website. Offers are valid at the time they appear on https://obanstarracers.com/ and while stocks last, unless otherwise specified. Such offers are free of obligation and subject to purchase.
Customers shall follow the stated procedure when placing an order on https://obanstarracers.com/. The automated recording systems of E-shop are deemed to constitute proof of the nature, contents and date of the order.
Confirmation of an online order by the Customer is deemed to constitute an electronic signature which has the same legal force as a written signature between the E-shop and the Customer.
The sale is not concluded until it has been confirmed by the E-shop. E-shop reserves the right not to confirm an order for whatever reason, in particular on the basis of supplies of products, a problem regarding the order (e.g. abnormally large quantities or sums of money) or a foreseeable problem regarding delivery. In such an eventuality the E-shop will inform the Customer by e-mail. New orders will not be fulfilled until the Customer has paid any amounts due for previous orders.
Any order accepted and confirmed by the Customer is irrevocable without prejudice to (i) his right of withdrawal stipulated in Article 8 and (ii) the right of the E-shop (a) not to accept orders made from or intended for a geographical area not covered by its shipping service, or (b) to offer a similar item, which the Customer is entitled to refuse without being liable for any costs, in the event of stock not being available. In the latter two cases the Customer will be informed by e-mail.
A link to these terms and conditions is included in the confirmation email sent when an order is confirmed.
Article 3 – Prices
Prices are stated in Euros inclusive of all taxes and are only valid on the date the order is placed.
In accordance with European law, the VAT is calculated according to your delivery address. Orders delivered outside the EU are calculated tax free (without VAT). In that case, you may have to pay VAT or other custom taxes on receipt of your order in accordance with applicable local regulations.
Prices of items may be amended at any time by E-shop. Only the prices stated on https://obanstarracers.com/ are valid between the parties.
The E-shop cannot be held responsible of potential errors made in the display and the pricing of the products sold.
Stated prices do not include shipping costs.
Article 4 – Payment methods
Customers may use the stated payment methods when placing an order.
An order placed by a Customer will only be deemed to be fully complete after the bank payment centre has validated the transaction.
The E-shop reserves the right to cancel or suspend any orders or deliveries, in particular in case of suspicion of fraud, IT problems, if the Customer’s banking institution refuses to authorize the card payment or in the event of existing litigation with the Customer.
Payments and refunds are made in Euros.
The E-shop cannot be held responsible for any consequences resulting from any usage, fraudulent or not, of a credit card by a third party, for example in the case of insecure messaging.
Article 5 – Shipping costs
Shipping costs are stated when a Customer finalizes an order. These costs may vary depending on the weight/volume of the packaged order, the delivery method chosen by the Customer and on the geographical location for delivery of the order. Customers may not dispute these costs as they are made clear before payment is made for each order.
Article 6 – Delivery times
The delivery times that may be displayed on https://obanstarracers.com/ are given as an indication. Customers have no right to compensation for any delay that may occur.
Article 7 – Delivery procedures
Items are delivered to the address indicated by the Customer when an order is placed.
The Customer is required to verify the condition of the package and of its contents and to point out any damage to the shipper and also to the E-shop within 48 hours following delivery.
In any case of visible or hidden damage, the Customer must make a claim by e-mail in accordance with the procedure laid out in Article 17 of these Terms and Conditions.
In the unlikely event that a Customer does not receive the goods within one month following the order, the Customer is required to inform the E-shop by e-mail (email@example.com).
If a package is not claimed by the Customer after attempts at delivery have been made or after delivery has been made to a pick-up point, then the cost of returning the package will be paid by the Customer. In this case only the cost of the goods will be reimbursed; the cost of delivery and of return transport will be paid by the Customer.
Article 8 – Cooling-off period
In accordance with the European laws, the Customer has the right to notify the E-shop of their wish to cancel an order without penalties and without giving reasons within 14 (fourteen) calendar days starting from the day the item was delivered.
Goods must be returned at the Customer’s expense within that period in their original packaging, undamaged, accompanied by all their accessories, the user manual as well as a (copy) of the invoice/packing note to:
Sav! The World Productions SARL
30 rue Gutenberg
In this case, a refund will be made within 14 (fourteen) days following receipt of the returned goods at the E-shop.
Article 9 – Order tracking and After Sales Service
Please contact our customer service for any information or if you have any questions:
Téléphone : +33 (0)1 42 30 72 27
Article 10 – Intellectual property
All the elements of https://obanstarracers.com/, in particular literary, graphic, audio, photographic and electronic data, are the property of https://obanstarracers.com/ and are protected by intellectual property rights.
“Oban Star-Racers” is a registered trademark and the animated series of the same name a copyright of Sav! The World Productions / Jetix Europe.
Any public reproduction, adaptation or publication of texts, pictures or any other material disseminated on https://obanstarracers.com/ website is strictly forbidden without the prior written authorization of Sav! The World Productions SARL.
Article 11 – Personal data and Privacy
Information and data concerning Customers are necessary to fulfill orders and for commercial relations. The Customer undertakes not to use the identity of another person and not to use a false name. The data will be retained in the Customer’s personal account. This recorded data allows the Customer to make orders and perform transactions with increased ease.
In accordance with the modified law « informatique et libertés » of January 6th 1978 the Customer has the right to consult, delete, amend or correct data they have provided. Data may be consulted, deleted, amended or corrected by sending an e-mail to the following address: firstname.lastname@example.org, or by sending a letter to: Sav! The World Productions – 30 rue Gutenberg – 75016 Paris – FRANCE.
By accepting these Terms and Conditions, the Customer accepts that his contact details may be used for marketing purposes (namely newsletters) by Sav! The World Productions SARL. Notwithstanding the above, the E-shop undertakes not to disclose or sell any information of any kind whatsoever concerning the Customer to any third parties.
Article 12 – Compliance
The Customer confirms that they have read all the information relating to goods before they place orders, and that the goods comply with their requirements in every respect.
Pictures illustrating the online catalogue are not contractual and are subject to modification at any time. The E-shop cannot be held liable for non-compliant and/or inaccurate pictures.
Article 13 – Guarantee
Besides the Customer’s legal rights E-shop does not offer any complementary contractual guarantee in relation to products purchased online.
Article 14 – Order confirmation
Every online order will be confirmed by e-mail.
Article 15 – Availability
An offer to sell made by E-shop is only valid insofar as items are available in stock. Notwithstanding this, a Customer will be informed if an item is unavailable. The Customer will then have the option to cancel the order and i) to obtain a refund of the amount paid for the order within 14 days of the payment, or ii) to exchange the goods in question. If no response is received by the E-shop after said 14 days, the missing article will automatically be refunded without any further notifications.
Article 16 – Contractual amendments
These Terms and Conditions are subject to change at any time. It is up to each Customer to remain informed about any changes.
Article 17 – Complaints
Any complaint must be made within 48 hours of delivery, otherwise the complaint and accompanying request may be refused.
All refund requests must be made by e-mail to email@example.com and must include the order number, reference to the product, a clear explanation of the problem and a photograph of the product to illustrate the problem.
Article 18 – Liability
The Customer is informed that the liability of the E-shop, regardless of the nature of any damage to an order, will never exceed the value of the order under any circumstances.
In the event of failure the E-shop cannot be held liable if the failure is attributable to either the Customer or to an unforeseen and insurmountable act by a third party not involved in the sale, or in the case of force majeure.
Article 19 – Evidence
The computer records or logs processed by E-shop’s IT systems are deemed to be valid proof accepted by the parties (proof of orders, e-mails, payments, etc.).
Article 20 – Indivisibility, Applicable Law and Competent Courts
If any provision in these Terms and Conditions is rendered invalid for whatever reason, the parties agree that the other provisions shall continue to apply in full.
The parties agree that any disputes concerning the application of these Terms and Conditions are subject to French law and that the courts of Paris have jurisdiction.